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RACCOURCIS

Service Manager

Based in France (Bordeaux as a priority) or Belgium (Antwerp) / Long-term Working contract

Services Furuno

FURUNO France, the French subsidiary of the Japanese group FURUNO ELECTRIC, a global leader in marine electronics, is looking for its SERVICE MANAGER.

 

Company description

A major player in the world of maritime navigation electronics, the primary involvement of our company is the daily satisfaction of our customers and the quality of our services and our products. Located in Mérignac (33), near Bordeaux, the head office of FURUNO France SAS brings together the technical and administrative services, the repair workshop, the training room as well as a large warehouse of spare parts and equipment. In order to respond as closely as possible to the requirements of our customers, FURUNO France is present in the main ports of France and Belgium via its dedicated technicians and internationally via its network of agents.

 

Job description

MAIN OBJECTIVES:

The services manager is responsible for supervising the organization of services on board (installation, training, updating, repair) for Deep Sea, Workboats, Professional fishing, Yachting, and Inland solutions.

He/she leads the service development for territories under FURUNO FRANCE responsibilities and abroad.
He/she identifies and matches customer requests by using company capabilities.
He/she coordinates day-to-day services.

ORGANISATION LINKS: He/she supervises and manages the field engineers and the service coordinators teams. He is under the authority of the managing director. 

JOB LOCATION: France (Bordeaux as a priority) or Belgium (Antwerp)

NATURE OF THE CONTRACT: Long-term Working contract

 

Main tasks

Onboard service coordination - Fiel engineer's team management - Service coordinator's team management - Business and back-office management

Offre d'emploi - Services Manager

Onboard service coordination

  • Receive & manage service requests from customers.
  • In connection with the field engineers, analyse the breakdown and the necessary parts
  • Search for the availability of parts and field engineers.
  • Management of FURUNO FRANCE technicians timetable (Timi software).
  • Make and send quotations to the customer.
  • Create the service request & the delivery note in the ERP.
  • Coordination and follow-up of the service request until its completeness.
  • Check and approve subcontractor invoices.
  • Send the service reports to the customers.
  • Stock management: decide appropriate stock level for technicians, returns of defective or unused parts.
  • Invoice service requests & follow-up.
  • Be a relay of the accounting service in case of payment delay.
  • Customers’ litigation management if any.

Field engineer's team management

  • Coordination and follow-up of the service request until its completeness.
  • Check and approve subcontractor invoices.
  • Send the service reports to the customers.
  • Stock management: decide appropriate stock level for technicians, returns of defective or unused parts.
  • Invoice service requests & follow-up.
  • Be a relay of the accounting service in case of payment delay.
  • Customers’ litigation management if any.

Service coordinator's team management

  • Animates, supervises, and controls the team’s work.
  • Organize and carry out regular meetings (visio or presence) with the team (appropriate frequency; as a team or individually depending on topics).
  • In charge of recruiting new service coordinators (and processing if necessary).
  • Accompany, integrate, and organize the training of the new coordinators
  • Organize and carry out annual evaluation interviews for each employee in his department.

Business and back-office management

  • Service price benchmark: Furuno National Distributors & competitors. Proposal of service price list (cooperation with Furuno Italia).
  • New business development (customers, territories, suppliers & product solutions) on territories under Furuno France SAS (France, Belgium, remote French territories, and north/west Africa). Cooperation with Furuno France export manager.
  • Sales price update: in the ERP with the support of the IT department if necessary.
  • Budget: Prepare, follow up, and update the operations costs and revenue for budget purposes.
  • Analyse service profitability in collaboration with the accounting department.
  • Set up and update service internal procedures including digital tools.
  • Ensure the availability and consistency of statistics in order to prepare a monthly report to be sent to the managing director.
  • Monitor and manage CLASS certification renewals (BV, Lloyd's Register, DNV, ABS, NK, and others if necessary).
  • Participate and/or organize international meetings of service coordination
  • Organize and register technical training:
    • From suppliers: determine priority and engineer needs to attend
    • To customers: Identify the appropriate engineer trainer, list of trainees, and logistical management.
  • Follow-up of mandatory training for technicians (in particular, electrical clearances, working at height) and/or necessary training.
  • Manage disputes with suppliers/customers if any; follow up on related legal cases if any
  • Be the internal technical support for tender offers preparation including onboard services. 
 

Competencies

  • Management & team motivation skills
  • Technical knowledge of electronics products
  • Read interconnection plans
  • Knowledge of maritime regulations.
  • Use of planning tool
  • Use of ERP & statistical tools
 

Skills

  • Organize your work and define priorities
  • Have a sense of collaboration & team spirit
  • Commitment to quality
  • Ability to preserve the image of the company
  • Sens of the initiative
  • Attention to detail and synthesis
  • Human and relational qualities
  • Stress resistant
  • Responsiveness and adaptability
  • Duty of confidentiality
 

Are you interested in this offer?

Interested and qualified candidates should submit a cover letter and a resume to the following email address recrutement@furuno.fr

Please include "Service Manager" in the subject of your email.

I want to apply!

 

À propos de Furuno France

Acteur majeur dans le monde de l’électronique de navigation maritime, l’implication première de notre entreprise est la satisfaction quotidienne de nos clients et la qualité de nos prestations et de nos produits.

Localisé à Mérignac (33), près de Bordeaux, le siège social de Furuno France SAS regroupe les services administratifs, l’atelier de réparation, la salle de formation ainsi qu’un vaste entrepôt de pièces détachées et de matériels. Afin de répondre aux plus près aux exigences de nos clients, Furuno France est présent sur les principaux ports de France et de Belgique via ses techniciens et commerciaux dédiés et à l’international via son réseau d’agents.

FFSAS-BUREAUX